Shipping & Returns

How to Order?

To place your order, determine which item(s) you would like to purchase and call us at: 714-379-4556 or Toll-Free at 877-635-6289

Shipping

All in-stock merchandise is shipped by the next/same business day.

Payment Options

Credit Card: Visa, Master Card, and American Express. We also accept Bank Checks, Money Orders, and company checks.*
Bank Checks and Money Orders should be made payable to "Equuspring, LLC" and mailed to:

Equuspring, LLC
5333 Industrial Dr
Huntington Beach, CA 92649
Shipping Charges

Sales Tax
Applicable sales tax will be automatically added to orders shipped within the State of California.
* Payment by company check: Orders will not be shipped prior to checks posting as cleared. There is a $25.00 fee for returned checks.

Returns
If for any reason you are not satisfied with the quality or performance of your order we will gladly replace the product or refund your money (at your option) within thirty days after the purchase.  Any liability, either express or implied is limited to replacement of the product.  This guarantee is void only if the Equuspring, LLC product has been abused beyond normal and sensible wear and tear.

Equuspring, LLC will accept returns on new products only.
All returns must be accompanied by a return authorization number (RMA).  Please contact us at: 714-379-4556 or by e-mail, for authorization and return instructions.  Please include a copy of the original invoice so we can process your return quickly.

Customer Service

If you have customer service questions, need to check the status of your order or have product questions, you may contact us via e-mail: info@equuspring.com, phone: 714-379-4556 or Toll-Free at 877-635-6289 fax: 714- 379-4554, 8:00 AM to 5:00 PM, PST.

Warranty

Equuspring, LLC makes every effort to assure that its products meet high quality and durability standards, and warrants to the original purchaser that the product is free from defects in materials and workmanship for the period of one year from the date of purchase. This warranty does not apply to damage due directly or indirectly to misuse, abuse (negligence or accidental), repairs, or alterations outside our facilities, or lack of maintenance.